Hello folks,
While I have been a member of this forum for many years, I have relatively few posts. I'm more of a reader than a writer I suppose. But my current situation warented some action.
I have been lucky enough to have a hat on order from Graham at Optimo and Art Fawcett at the same time. The ordering process is very similar with the exception of the conformer sent from Art. Both fellas are just top notch in the customer service department. Wait times are scheduled to be a little shorter from Optimo, but I'll give some better comparisons as the hats arrive. They both were very cordial over the phone and seemed sincerely interested in making the customer happy. Art is better at returning emails although I just found out that Graham was on vacation last week. In any case, it has been a pleasure dealing with them both.
I'll keep everyone up to date as the hats arrive and thanks to all of the loungers for all the great posts along the way.
While I have been a member of this forum for many years, I have relatively few posts. I'm more of a reader than a writer I suppose. But my current situation warented some action.
I have been lucky enough to have a hat on order from Graham at Optimo and Art Fawcett at the same time. The ordering process is very similar with the exception of the conformer sent from Art. Both fellas are just top notch in the customer service department. Wait times are scheduled to be a little shorter from Optimo, but I'll give some better comparisons as the hats arrive. They both were very cordial over the phone and seemed sincerely interested in making the customer happy. Art is better at returning emails although I just found out that Graham was on vacation last week. In any case, it has been a pleasure dealing with them both.
I'll keep everyone up to date as the hats arrive and thanks to all of the loungers for all the great posts along the way.