How long does it take Aero to produce a jacket? Confirmation process is taking a very long time

[onstar]

Aero states on their website - 10-12 weeks. Has anyone gotten it in shorter time frame? I am hoping to get it before Thanksgiving.

Im emailing them on the confirmation, but it is taking forever. Seems like it is 1 email a day. Would be much quicker via phone.

 

[MrProper]

Aero states on their website - 10-12 weeks. Has anyone gotten it in shorter time frame? I am hoping to get it before Thanksgiving.

Im emailing them on the confirmation, but it is taking forever. Seems like it is 1 email a day. Would be much quicker via phone.

I think my fastest was 6 weeks. But with the amount of orders in the sale, I think it will be more than 12 weeks. It takes as long as it takes. We can't influence that.

 

[Marc mndt]

Patience is a virtue.

 

[Faux59]

Im emailing them on the confirmation, but it is taking forever.

Why is it taking forever? That's usually a result of the customer not finalizing everything. That 10-12 weeks is from the day you confirm the order with their customer service. It's not from the day you ordered the jacket on their website if you didn't know.

 

[Canuck Panda]

Thurston is still taking orders for October production so it isn’t impossible to get your jacket before Thanksgiving in November. It will depends on a bunch of different factors. What is the order status in your account page right now? If your order has been confirmed and awaiting production, and that all material are in stock, then I see why not for November delivery. Once the status gets to cutting or awaiting machinist then it’s very quick.

 

[photo2u]

I will never wait for a jacket for Aero. If I am waiting for a big maker, I will take my man from Greece. For those who live in America, is hard to beat our friends from SF and NY. Besides, I rather keep my funds in the US. Lastly, I will first buy from a member at this forum than any other selling options. Members here are golden to me. It is interesting how some jackets have been cleverly rotated in this forum (and other, perhaps). I had a Scottish jacket that came from UK then it went to Canada then Australia and ended up in S. Cal. I ended getting up from this S. Cal fine member here. That jacket made it to Australia before I did. LOL.

 

[onstar]

Why is it taking forever? That's usually a result of the customer not finalizing everything. That 10-12 weeks is from the day you confirm the order with their customer service. It's not from the day you ordered the jacket on their website if you didn't know.

Confirming my order is dragging on and on. Like 1 email a day. I would prefer the old fashion way via phone...

 

[onstar]

Thurston is still taking orders for October production so it isn’t impossible to get your jacket before Thanksgiving in November. It will depends on a bunch of different factors. What is the order status in your account page right now? If your order has been confirmed and awaiting production, and that all material are in stock, then I see why not for November delivery. Once the status gets to cutting or awaiting machinist then it’s very quick.

Does Thurston get priority?
It is 99% completed, just waiting for them to email me back, 1 email a day. Would much prefer if it done over the phone.

 

[Observe]

Looks like this isn't your first thread about the wait. Aero's lead times, even now with the deluge of sale orders, is still relatively quick compared to some other custom options out there.

 

[Technonut]

 

[El Marro]

Thurston is still taking orders for October production so it isn’t impossible to get your jacket before Thanksgiving in November.

I ordered two Aero’s through Thurston and they both took longer than three months. i would not put much faith in any reference to October production slots.

 

[panigale]

I ordered one in March. It arrived September.

 

[Canuck Panda]

It sounds like getting it by a specific time is important to you. If this is the case, then call them. I have called them before to give my Visa for payment, their Scottish English is a bit different than North American English but no issues communicating. Get your order sorted through the call or go to plan B.
FWIW, my Aero orders on average had faster than industry normal turn around time, with the exception of the shearling jackets, they seem to take much longer than the regular leather jackets for some reason.
Most of the issues I see here on the forum can be resolved with a simple phone call.

 

[Leather_nube]

I’m also progressing towards the final specs on my order slowly via mail. I’m quite enjoying the process.

 

[Leather_nube]

All locked in and confirmed now

 

[emma-hudson]

It’s frustrating when confirmation takes longer than expected. For accurate production timelines, contacting Aero’s customer service directly is the best approach.

 

[Leather_nube]

It’s frustrating when confirmation takes longer than expected. For accurate production timelines, contacting Aero’s customer service directly is the best approach.

I thought the process was great. Holly saved me on a couple of my measurements. No frustration here, I quite enjoyed it.

 

[onstar]

Just got it confirmed. Now the real wait begins

 

[zebedee]

My Aeros have taken 2, sometimes 3 months. That's not too long. I'd rather it take a while and be done correctly.

This is similar to a post in Nov 2023. Aeros have always taken about 2-3 months as long as I've been a customer (which is 15 years). Rarely, they're quicker.