Mich486
One Too Many
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I think the piping slope and the cuff length are forgivable especially considering this is an entirely new design for them, but not the zipper. That renders the jacket unwearable and needs to be sorted out.
I hear you, but I think stolen is an inappropriate word. This is, perhaps, a partial breach of contact but not a theft.
that's hilarious, no he will not go to Wilsons.....You could've just as easily went to Wilsons.
I'm of course exaggerating but let's be honest, would you have paid $350 if there was no guarantee you'd get the jacket you wanted?
I hope you get more than what he offered me. His emails back to me slowed down with urgency and just kept repeating the same thing. It was I who recommended some sort of discount and what I meant by that was refunding some money for the mistakes. I would have been happy if he refunded me $30-50. But instead he came up with this 10% off next order. Maybe he'll give you more if you push him or other alternatives. I just sort of gave up because I'd rather put the energy into a new jacket, and that's what I did and started one with FL. But my case is different in that I still got a usable jacket. Just wasn't quite what I ordered and required some home remedies to fix some of the mistakes.
When my Aero is done I will ask for finished product photos. I’m a bit nervous that my mods may have been misunderstood despite detailed specs and email exchanges. Should be standard operating procedure imho.moral of this story, include many pictures, maybe draw in red line things you see as important to get right, ask for WIP photos, and eyeball the finished jacket pic before approving them to send it out,
BE YOUR OWN QC inspector
I think you’re right here. Does Five Star wait for a thumbs up before shipping out a jacket?moral of this story, include many pictures, maybe draw in red line things you see as important to get right, ask for WIP photos, and eyeball the finished jacket pic before approving them to send it out,
BE YOUR OWN QC inspector
They do. If you catch something off I’m sure they will address it. If it’s your fault, you will pay for the correction. If it’s their fault, I assume they will fix it w/out charge. Not sure as I haven’t encountered that situation yet.I think you’re right here. Does Five Star wait for a thumbs up before shipping out a jacket?
This process seems to work best for the most anal among us.
I bet if you caught early potential mistake, then they won't make big deal to replace or change something on the leather panel, already different when it has been sewn and finished as a jacket, would be more difficult again when this jacket is already on your hand across the ocean.
so ask for multi tiers approval system,
1. ask them to show the pattern all laid out so you see the shape of the waistline, collar etc. before they even cut on leather, then give approval to go with cutting it on leather, point out where you want the pockets on the breast hand warmer etc. (edit the picture they send you to draw pocket placement, etc.)
2. ask picture again after they finish the leather shell, before joining with the liner shell, from multiple angle, point out zipper length & placement, zipper type and metal color again to be sure, then give approval to finish the jacket.
3. ask pictures again of the finished jacket for shipping, show them picture how you want the jacket to be folded in shipping.
4. give your photo wearing the jacket to them once the jacket arrived, and compliments.
its not about the money as you often say yourself, it is about getting it right from a custom design, it won't feel like a chore to me, I would enjoy these process. when I order my own jacket locally I drive there myself once they tell me they make the pattern or when the leather shell is done, and make photo myself, try on, etc. to me it's big part of the funLife is too short navetsea. If I had to do this I would not bother at all. I work 60 hour weeks already. I'd rather pay $1300 and get an Aero.
Shawn is offering me a discount on the next jacket I have advised him that the mistakes were not small matters and I have asked what kind of discount.
If someone messes up my order I expect them to make it right. And I don’t consider them asking me to give them more money for a discount on the next jacket to be making it right either.Same thing happened to me. I got 10% off next jacket.
its not about the money as you often say yourself, it is about getting it right from a custom design, it won't feel like a chore to me, I would enjoy these process. when I order my own jacket locally I drive there myself once they tell me they make the pattern or when the leather shell is done, and make photo myself, try on, etc. to me it's big part of the fun
I can't imagine @TooManyHatsOnlyOneHead spec'd the giraffe collar. But they charged $30 for the rework.If it’s your fault, you will pay for the correction. If it’s their fault, I assume they will fix it w/out charge. Not sure as I haven’t encountered that situation yet.
Hi Dear Friends,I reckon they compare reasonably when if comes to the pocket and piping. I don't mind the small variation there. But sure, the pocket could drop by 2 cm and be perhaps 2cm narrower. But I don't have any measurements here to go by, just eye.
He did a great job with the fit and slightly narrower waist. I wasn't wanting an exact copy (I dislike the belt on the original) but the zip was a major issue. The cuffs may grow on me. Maybe I'll keep it.
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