What kind of wax was there on the jacket? Did you order that? Because I didn't have any wax on my two goatskin jackets.Distilled water and a hair dryer .
Wiped it until damp and used high heat on my hairdryer to dry it and heat up the leather.I guess the wax doesn't dry in the transit bag so the leather fibers start to swell and cause a weired texture. If you remove some from the top and evaporate the moisture the fibers will shrink back to normal . I actually quite like it now. Goat tends to be quite soft but the texture was off .Now it's all good .