ehtyva
New in Town
- Messages
- 13
- Location
- Los Angeles
AlanC said:But you assume that all of his customers are dissatisfied, which clearly is not the case.
Whether all of his customers are satisfied is sort of irrelevant. Taking someone's money without acknowledging that they actually will get a product at some point in the future and then never contacting them until it's ready is a bad business practice.
People just want some reassurance that the hard-earned money they spent was actually spent. As someone mentioned earlier, things DO get lost, and the fact that Steve isn't willing to so much as write you back to confirm just demonstrates poor business practices.
I don't know Steve at all and I've never talked to him, so I'm completely unbiased here. I understand that "that's the way it works," but it doesn't change the fact that it's wrong. If you're backed up a year, you should be able to afford to pay someone a small wage to organize the orders and respond to people asking for help. If you can't afford that, you have a year waiting list, and people are complaining, you're doing something wrong.
And now that I think about it...I don't remember his site saying anything about a year wait and I'm pretty sure it's illegal not to provide a product within a certain amount of time.