vintage68
Practically Family
- Messages
- 959
- Location
- Nevada, The Redneck Riviera
I never thought that Adventurebilt operated very professionally.
This is not personal mind you, but in my view it is simply not professional to take an order for a hat (they don't tell you when you order what the current wait time is), then not respond to multiple emails, phone calls, or to give any kind of status updates on your order.
They're busy, fine. They get hundreds of emails daily, fine. Then set up a process to deal with that kind of volume, or politely decline further orders until you can operate more efficiently.
Some will tell you that your Paypal receipt is proof of your order and that you should just relax, but what happens when months or even a year goes by and you still have no confirmation? Things do fall through the cracks.
I was very persistent and finally got through. The attitude I got was very indignant, like how dare I have the audacity to question the process. My opinion: Asking someone to drop $400 and have faith that you'll eventually get the hat is not professional.
If they are backlogged to the point that hat orders take over a year (my experience) to fill, then orders need to be cancelled and money refunded without having to ask.
This is not personal mind you, but in my view it is simply not professional to take an order for a hat (they don't tell you when you order what the current wait time is), then not respond to multiple emails, phone calls, or to give any kind of status updates on your order.
They're busy, fine. They get hundreds of emails daily, fine. Then set up a process to deal with that kind of volume, or politely decline further orders until you can operate more efficiently.
Some will tell you that your Paypal receipt is proof of your order and that you should just relax, but what happens when months or even a year goes by and you still have no confirmation? Things do fall through the cracks.
I was very persistent and finally got through. The attitude I got was very indignant, like how dare I have the audacity to question the process. My opinion: Asking someone to drop $400 and have faith that you'll eventually get the hat is not professional.
If they are backlogged to the point that hat orders take over a year (my experience) to fill, then orders need to be cancelled and money refunded without having to ask.