coloradorider
One of the Regulars
- Messages
- 182
- Location
- Denver, CO
Keep at ebay / paypall and your credit card company. At least take comfort you are not alone.
PayPal refunded my money recently even though I was well past their 60-day custom made item time limit.
I originally opened a complaint on March 27th when Holly e-mailed me. Paypal closed the complaint since it was past 45-days (Paypal reviewing/closing the complaint took 2 days). I called Paypal back and requested to be transferred to their fraud department. Paypal's first operator passed me to a manager who explained that Paypal's fraud department apparently doesn't take incoming calls. This manager took my information and passed it on to Paypal's fraud department. Paypal's fraud department promptly called me back (!!!) and indicated they were reopening the complaint. I explained the situation again to the fraud department, briefly this time, that I expected the order to take 6+ months at the time of payment, the seller misrepresented his association with the actual manufacturer, that the actual manufacturer would verify that Mark Moye wouldn't be able to supply the jacket I had paid for, and referenced this thread since it contains a lot of corroborating information.
Good luck to everyone affected by this and hopefully you also have success by staying persistent with Paypal and/or your credit card provider. Hopefully, the information above gives you clear expectations on the steps/timing involved. Paypal made a loyal customer out of me for the way they handled this although the two week wait was painful. Fortunately, Mark didn't respond to Paypal's request for more information so this was closed automatically in my favor after 11 days.