Tukwila
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- Messages
- 3,382
- Location
- SW of Antifa Central (PDX)
Wow. I guess they have taken an Optimo approach in not accepting work inn any hats but their own... nice hat, but customer service is lacking. Clearly.Dont't you hate those WTF moments. Last month I took my pure beaver santa fe monticristi hat to my (former) favorite local hat maker, Nathaniels in Georgetown to have him recrease it for me. Then yesterday I dropped by with my Stetson straw Medalist to see if he could sew the sweatband back in where it was coming loose and to enquire about the status of my Monticristi felt. His wife said she would fix the sweat right away and to come back later in the afternoon as she would ask Nate to recrease the hat since he hadn't touched it yet. I come back and the Stetson straw was all stitched up and ready to go. She hands be back the Monticristi and and says Nate couldn't reshape the hat because it wont accept any steam. WTF? I ask why is that and Nate comes out and shrugs his shoulders saying he couldn't do anything with the hat and tells me not to bring in repairs anymore as he is backed up with new hat orders. I have 3 hats from Nataniels and they have done several repairs and recreases over the last couple years. Pretty poor customer service or having a bad day, I left pretty pissed off. So, today I'm wearing my Nathaniels willow one last time before I retire them all to the back of my hat closet. Guess I'll be visiting David at Texas Hatters alot more in the near future.
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