I'm always skeptical of information from people that subscribe to forums to only badmouth someone.
+1 First negative comment I've heard about his work.
I always give greater credence to posters who use all caps and
All I've ever heard about Tom has been good.
Again I apologize to the FL members but this should be addressed either by email or phone call! I have in 9 years of making hats never not returned a phone call or message left on my phone. Nor have I ever ignored a request for ribbon work on a hat which makes my job easier. I am sure there are customer on the FL who would attest to the great care I take with each customer to provide the ribbon work they want.
All I've ever heard about Tom has been good.