Staff changes at Aero Leather

[garzo]

For me it would have to be a half belt that wasn't half way up your back, so a bit longer in the body. A trimmer back profile, similar Ishmael's recent Japanese purchase. Sleeves like the Highwayman but slimmer in the upper arms and higher cut armholes. A medium weight hide but with the exact same finish as Aero's brown heavy front quarter. Not forgetting a 1" interior leather hem facing

Ah, the impossible dream

I'll take one of those too!

 

[majormajor]

Perhaps there is a need to detour to a new thread?

You are probably right Ishmael - but this thread has spent more time off topic than on.

My two cents into the "what will happen to Will & Amanda?" suppositions....

Think about it. They both left, and then the relationship between Iron Heart (who just happened to be selling "custom versions" of Aero jackets) is suddenly cut. A link, perhaps?? Maybe we should look out for an increase in the range of jackets being marketed by Iron Heart. Just a thought

 

[rocketeer]

So what would you like to see

I'm going to stick with Aero but I really dont need more jackets either. There are enough quality manufacturers out there already to choose from, I've looked at stuff on the internet and in shops and am satisfied with the selections I have seen. There's always something I like but practically I just dont need that many jackets these days.
If he makes a go of it then really I would just like to see civvy stuff.
Just my opinions.
J

 

[Seb Lucas]

I don't know the company well, but I have one of their great jackets. Who works there and how they do things is a matter for Aero. I trust their judgements as a reputable business to get rid of what isn't working and replace it with what is. There isn't much more to this surely.

 

[rocketeer]

I don't know the company well, but I have one of their great jackets. Who works there and how they do things is a matter for Aero. I trust their judgements as a reputable business to get rid of what isn't working and replace it with what is. There isn't much more to this surely.

Seconded.
J

 

[majormajor]

At the end of the day, we are very lucky to have some really great Leather Jacket makers these days. Aero are, for me, one of the very best

 

[eClairvaux]

I don't know the company well, but I have one of their great jackets. Who works there and how they do things is a matter for Aero. I trust their judgements as a reputable business to get rid of what isn't working and replace it with what is. There isn't much more to this surely.

The point is, the "they" have changed when it comes to customer service and since so many people have associated Aero with Will and Amanda and not only with Moira, Janet and others actually sewing, this discussion is going on. As long as Holly, Lydia and Ken get a fair chance to try and take over and improve things, discussing this subject is a perfectly normal thing to happen with clients of a company that does communicate with real people instead of call center robots. All is well aboard the cluetrain (http://www.cluetrain.com/book/95-theses.html)

 

[Sloan1874]

At the end of the day, we are very lucky to have some really great Leather Jacket makers these days. Aero are, for me, one of the very best

And given that it was Ken who started it all, you have to trust him to do what is in the best interests on his company and, by extension, his customers.

 

[eClairvaux]

And given that it was Ken who started it all, you have to trust him to do what is in the best interests on his company and, by extension, his customers.

Well, provided there has been some development during the time of his absence and almost everyone's experience with Aero around here is from that time Will and Amanda were at the fore, Ken is practically a new man to me. I have written before that I think Holly is doing an excellent job. As for the overall direction Aero is taking, that remains to be seen. I am generally optimistic, because there were a number of issues that were visibly ineffective and that needed improvement, but I am not optimistic on the grounds of the Steve-Jobs-returning-to-Apple-in-1997-principle.

 

[wdw]

My first dealings with Aero this year were with Will on a couple of occasions. Each time I enjoyed the visit and came away impressed, with Will delivering what he promised. Since Will's departure, I've had another couple of enjoyable face-to-face dealings with Ken and am in absolutely no doubt that Ken has the drive, passion and desire to smooth out the bumps that have appeared since his return. It's clear he's ably supported by Holly, who is providing the direct customer information and feedback on this forum we never saw from the previous incumbents.

As it's a family business, the last thing they'll want is for it to fail, so I've no doubts that things will remain at at least the same high standard we all saw previously. Unfortunately, and as Holly's made clear, there's going to be a tricky few months ahead before things settle down.

 

[Seb Lucas]

The point is, the "they" have changed when it comes to customer service and since so many people have associated Aero with Will and Amanda and not only with Moira, Janet and others actually sewing, this discussion is going on. As long as Holly, Lydia and Ken get a fair chance to try and take over and improve things, discussing this subject is a perfectly normal thing to happen with clients of a company that does communicate with real people instead of call center robots. All is well aboard the cluetrain (http://www.cluetrain.com/book/95-theses.html)

Yeah I know all that. What I guess I meant was, best get over it, it's done. Move on. Sentimentality ain't going to fix this one.

 

[majormajor]

My first dealings with Aero this year were with Will on a couple of occasions. Each time I enjoyed the visit and came away impressed, with Will delivering what he promised. Since Will's departure, I've had another couple of enjoyable face-to-face dealings with Ken and am in absolutely no doubt that Ken has the drive, passion and desire to smooth out the bumps that have appeared since his return. It's clear he's ably supported by Holly, who is providing the direct customer information and feedback on this forum we never saw from the previous incumbents.

As it's a family business, the last thing they'll want is for it to fail, so I've no doubts that things will remain at at least the same high standard we all saw previously. Unfortunately, and as Holly's made clear, there's going to be a tricky few months ahead before things settle down.

Well said wdw.

Aero have my full support, and I'm gonna hold off ordering another jacket until next year. Hopefully that will help in one tiny way to ease the pressure on the company right now.

Reading this thread, it seems there are those that would rather begin to apply negative principles they have read about in some business eblog, even though they haven't met the folks involved. Cool, if that is what they want to do, and hey - if you read it on the net, it MUST be true!. I won't be doing that.

 

[Don Tomaso]

I mentioned before that there have been some bumps in the road to the Return Of The (Son Of The) LongHalfBelt*, so it is only fair to tell how the story went on. I got the breakdown of a quite substantial bill for equally substantial work carried out, work I never asked for or approved. The jacket was basically brand-new and I only wanted a few minor things fixed. And then that.
Needless to say I was upset about this and I tried to explain what was wrong - from my point of view - and why I regarded the bill as unfounded and a bit absurd. But to no avail - first. In fact, I had the feeling nobody was listening, and this is very frustrating. Then Holly stepped in and started sorting it out. I cannot say who made the mess to begin with and it isn't important anyway. The main thing is to clear it up, listen to customers, check the facts and then act accordingly. Holly, and with her, Aeroleather, have done this and I tip my hat, that was a nice piece of work!
So my advise to anybody who faces problems like these: Don't complain here, write an email to Holly and give her the chance to sort things out. That's only fair.


* too much FZ in the morning

 

[eClairvaux]

Yeah I know all that. What I guess I meant was, best get over it, it's done. Move on. Sentimentality ain't going to fix this one.

Yep, agreed.

* too much FZ in the morning

Too much of a good thing can be wonderful.
(Mae West)

 

[Edward]

but I am not optimistic on the grounds of the Steve-Jobs-returning-to-Apple-in-1997-principle.

You mean when they stopped selling a quality product at a premium price and instead began to market an over-priced lifestyle brand?

 

[Sloan1874]

You mean when they stopped selling a quality product at a premium price and instead began to market an over-priced lifestyle brand?

True, but it'll be a frosty day in hell before I let go of my 40gb iPod

 

[GriffDeLaGriff]

The ipod and the imac is actually very good products for the money. Iphone, Macbook and Ipad on the other hand *cough* overpriced-as-hell-its-just-normal-pc-hardware-inside-why-wont-people-ever-get-that *cough*

 

[pauleway]

So what would you like to see

Some basic Aero designs with 2-tone trim!

 

[tonypaj]

The ipod and the imac is actually very good products for the money. Iphone, Macbook and Ipad on the other hand *cough* overpriced-as-hell-its-just-normal-pc-hardware-inside-why-wont-people-ever-get-that *cough*

I've got all of the products that you mentioned, and many Aero jackets. I enjoy them all

 

[Sloan1874]

Some basic Aero designs with 2-tone trim!

Like this: http://www.aeroleatherclothing.com/product-detail.php?id=1126