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Simmons Bilt Drifter in Black Horween Lux Horsehide

TREEMAN

Call Me a Cab
Messages
2,568
Location
USA
The leather itself is awesome! Exactly what I expected. As for the return, I was informed I would have to pay an additional 20 pounds for them to advertise it on their website and hope it would sell at a reasonable price, then they would refund me whatever they received for it. I assumed I would be responsible for return shipping but that since it was a standard size they would replace it with one that actually fit me.
That’s a weird return policy. They will try to re-sell it ( maybe ) then give you the money ? Totally Absurd !!
 

Grayland

Call Me a Cab
Messages
2,085
Location
Upstate NY
Here is the return policy that is listed on their website:

Simmons Bilt offer a full bespoke service on all our leather jackets but please keep in mind each jacket is individually handcrafted by one of our specialist artisans and leather is a natural product and can stretch during production, so whilst every effort is made to construct your jacket to your exact specifications there is a possibility there may be margin of millimeters between your given measurements and the finished product.
We will accept a return of a custom jacket if it is shown to have a defect, (natural characteristics in the leather are not classed as defects), there has been a production error or there is an unacceptable margin between the measurements provided against the finished garment measurements. (We would typically take the view that 14mm is acceptable given the traditional production techniques we employ and the raw materials used although all queries will be reviewed individually)
 

J Leather Investigater

One Too Many
Messages
1,661
Location
Wilmington n.c.
I think I can read between the lines, lol. What other companies have offerings in teacore leathers?
I have had 2 jackets made to order from sb. Both were exactly as requested. I sent my body measurements. I sent measurements of a good fitting jacket. Then I sent the measurements that I wanted my ordered jacket to be. Example for the chest I specified no less than 23" no more than 23.5" as the .5 tolerance for raw materials. If i order a jacket from anywhere besides L.W. then I always continually "voice"the desired measurements throughout the order process.
 

Steve Sundstrom

One of the Regulars
Messages
109
Here is the return policy that is listed on their website:

Simmons Bilt offer a full bespoke service on all our leather jackets but please keep in mind each jacket is individually handcrafted by one of our specialist artisans and leather is a natural product and can stretch during production, so whilst every effort is made to construct your jacket to your exact specifications there is a possibility there may be margin of millimeters between your given measurements and the finished product.
We will accept a return of a custom jacket if it is shown to have a defect, (natural characteristics in the leather are not classed as defects), there has been a production error or there is an unacceptable margin between the measurements provided against the finished garment measurements. (We would typically take the view that 14mm is acceptable given the traditional production techniques we employ and the raw materials used although all queries will be reviewed individually)
Here is the return policy that is listed on their website:

Simmons Bilt offer a full bespoke service on all our leather jackets but please keep in mind each jacket is individually handcrafted by one of our specialist artisans and leather is a natural product and can stretch during production, so whilst every effort is made to construct your jacket to your exact specifications there is a possibility there may be margin of millimeters between your given measurements and the finished product.
We will accept a return of a custom jacket if it is shown to have a defect, (natural characteristics in the leather are not classed as defects), there has been a production error or there is an unacceptable margin between the measurements provided against the finished garment measurements. (We would typically take the view that 14mm is acceptable given the traditional production techniques we employ and the raw materials used although all queries will be reviewed individually)

This is from Debs response after my initial email:

Hello Steve

I am really sorry, I did not see the original email you sent about the sizing so it is just as well you emailed again. I have asked production to review your order to make sure that we have made it within specified tolerance amounts but as approved by you and if we have then as such we are limited to what we can do in terms of a refund but what I can suggest or offer is that we sell it on our outlet at a price you specify and once it is sold I can refund you or indeed keep the funds as credit towards a new jacket, there is admin fees of £20 just to cover the time we need to use to photo your jacket and actually create it on our website as a stock product to buy. The other option would be for you to sell your jacket privately which you could get more money for doing it that way ….. have a think and let me know what you decide Steve

I'm not debating SB return policy on the forum any further. This was my experience period. I sent my measurements and did not request any changes to the standard 36 sizing which I was assured would fit me. I have yet to receive a response from my last two emails which are their preferred method of communication as they don't always answer the phone.
 

nattevagten

A-List Customer
Messages
326
Beautiful. That leather is awsome, I have a jacket in lux and I love it. Sorry about the fit. Im not sure whats going on with sizing I sent my measurements to Deb an my jackets were exactly as asked for. Hope the best for you. Here is a lux with wear to give a potential buyer a glimpse into the future View attachment 323718 View attachment 323719 View attachment 323720 View attachment 323721

By the way, does Horween Lux lose its top-coating quickly? Would my jacket still look black after a few years of normal wear? I think I would prefer if the top-coating didn't wear off too quickly, unless that's exactly the point of teacore?
 

jonbuilder

My Mail is Forwarded Here
Messages
3,563
Location
Grass Valley CA Foothills
This is from Debs response after my initial email:

Hello Steve

I am really sorry, I did not see the original email you sent about the sizing so it is just as well you emailed again. I have asked production to review your order to make sure that we have made it within specified tolerance amounts but as approved by you and if we have then as such we are limited to what we can do in terms of a refund but what I can suggest or offer is that we sell it on our outlet at a price you specify and once it is sold I can refund you or indeed keep the funds as credit towards a new jacket, there is admin fees of £20 just to cover the time we need to use to photo your jacket and actually create it on our website as a stock product to buy. The other option would be for you to sell your jacket privately which you could get more money for doing it that way ….. have a think and let me know what you decide Steve

I'm not debating SB return policy on the forum any further. This was my experience period. I sent my measurements and did not request any changes to the standard 36 sizing which I was assured would fit me. I have yet to receive a response from my last two emails which are their preferred method of communication as they don't always answer the phone.

Does SB post the measurements of their jackets. I could understand their position if you signed off on the measurements for a size 36 in the model you ordered, or the measurements are posted somewhere in the ordering process
 

jonbuilder

My Mail is Forwarded Here
Messages
3,563
Location
Grass Valley CA Foothills
Here is the return policy that is listed on their website:

Simmons Bilt offer a full bespoke service on all our leather jackets but please keep in mind each jacket is individually handcrafted by one of our specialist artisans and leather is a natural product and can stretch during production, so whilst every effort is made to construct your jacket to your exact specifications there is a possibility there may be margin of millimeters between your given measurements and the finished product.
We will accept a return of a custom jacket if it is shown to have a defect, (natural characteristics in the leather are not classed as defects), there has been a production error or there is an unacceptable margin between the measurements provided against the finished garment measurements. (We would typically take the view that 14mm is acceptable given the traditional production techniques we employ and the raw materials used although all queries will be reviewed individually)
If I understand correctly the jacket this post is about is not custom but "standard" which I assume means off the shelf. I do not see how the above return policy applies?
 

jonbuilder

My Mail is Forwarded Here
Messages
3,563
Location
Grass Valley CA Foothills
Here is SB return policy
RETURNS
If for any reason, you are not satisfied with your order, you can return it for a full refund or exchange - this only applies to standard fit and style jackets.
So if the jacket in question is a standard then I am missing something.
 

Riu

Practically Family
Messages
703
Location
UK
If I understand correctly the jacket this post is about is not custom but "standard" which I assume means off the shelf. I do not see how the above return policy applies?

That's exactly what I thought.
 

J Leather Investigater

One Too Many
Messages
1,661
Location
Wilmington n.c.
By the way, does Horween Lux lose its top-coating quickly? Would my jacket still look black after a few years of normal wear? I think I would prefer if the top-coating didn't wear off too quickly, unless that's exactly the point of teacore?
It does begin wearing off rather quick depending on how frequently its wore it will speed up/slow down. I have seen Bill Kelso tc wear off quickly, terry got one new years ago an said it (bk) started first day. Lux wasn't that quick but it came on in strong (the wear showed) . I threw it at my jacket in terms of - im not babysitting this jacket im wearing it hard, to work- deliver furniture- up an down stairs ,in an out of houses, trucks, even sitting in bed having morning coffee. Its actually pretty tough as well
 

nattevagten

A-List Customer
Messages
326
It does begin wearing off rather quick depending on how frequently its wore it will speed up/slow down. I have seen Bill Kelso tc wear off quickly, terry got one new years ago an said it (bk) started first day. Lux wasn't that quick but it came on in strong (the wear showed) . I threw it at my jacket in terms of - im not babysitting this jacket im wearing it hard, to work- deliver furniture- up an down stairs ,in an out of houses, trucks, even sitting in bed having morning coffee. Its actually pretty tough as well

Thanks!!

No, they are super secretive about their actual measurements.

They used to give you the measurements if you asked, at least a few years ago, but the last time I tried I was refused because they were supposedly in the process of reviewing some of their patterns.
 

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