After all has been said and done, I think that Holly's position has been made clear: that she had previously e-mailed Frank that Aero would reimburse his shipping but that Aero could not send out any replacement jackets prior to receiving the original jackets. Personally, I agree with Aero's decision in that regard and would not have expected otherwise had I been one of the unfortunate ones stuck with a defective jacket but now having that issue resolved. We all need to keep in mind that Aero is a small family run business trying to pull out all of the stops to survive the situation in which they find themselves. They are to be commended for their transparency and choosing not to cover up events.
Based on my visit to Insurrection about six months ago, I found them to be an independent business of modest size. Insurrection well might not wish to be involved in the transfer of jackets back and forth, nor have the manpower or resources to do so, particularly when they weren't involved in the original transactions.
Based on my visit to Insurrection about six months ago, I found them to be an independent business of modest size. Insurrection well might not wish to be involved in the transfer of jackets back and forth, nor have the manpower or resources to do so, particularly when they weren't involved in the original transactions.