As some
As someone who has seen the endlessly-filling Aero inbox, one-to-two day reply time does constitute 'red hot'. If you get upwards of 30 or 40 emails a day, some of which require research and consultation to answer properly, while also dealing with the day-to-day running of the business, then that starts to pile up, so being able to keep it under control is no mean feat.
Sloan is a bit over the board with "red-hot on replying" But Holly always replied to me within one or two days. Aero customer service is very good in my experience and a reason that i buy from Aero. So, yes, I am also surprised that the OP would not get reply not just once but on several emails. I would suggest to check the email used.
As someone who has seen the endlessly-filling Aero inbox, one-to-two day reply time does constitute 'red hot'. If you get upwards of 30 or 40 emails a day, some of which require research and consultation to answer properly, while also dealing with the day-to-day running of the business, then that starts to pile up, so being able to keep it under control is no mean feat.