Lewis Leathers Star Lightning premature wear

[AeroFan_07]

^^ Ok thanks, may have to get out there sometime...

 

[Justhandguns]

Today I had the pleasant surprise to get an email from James stating that they'll take the jacket back and issue a full refund. They didn't have to do that so I'm extremely grateful to them for handling this issue this way and I also want to thank everyone here who showed their support and helped analyze the situation. In the email James mentionned that they had received a while ago a faulty batch of leather that was sent back to the tannery immediately and that this jacket was probably part of this batch and slipped through. I won't let this unlucky experience stop me from shopping with them in the future. Thanks again for your support and help.

Good that they finally responded, positively I must say, it's their reputation to lose if they didn't.
Lewis have been very adventurous recently with their hides in the past couple of years, but their QC seems to have gone downhill a bit from what I have seen so far. I suspect it is down to their tailoring staff. Top coating of quality hides should not be tearing off like that naturally, unless it has been overdone to cover up blemishes or imperfections.

 

[Skyhawk]

If you have any issues at Lewis, the first person you should speak to on the phone, email or in person is James, who is the shop manager. He is a very nice and patient guy who will try his best to get the outcome that best suits the customer, although on some decisions he has to defer to Derek, the owner, who is not usually in the shop and does not usually attend to customers.

I ordered a jacket for my mother which had something similar. They expedited her a new jacket without argument. Whilst that was a MTO jacket and not a sample jacket, I find it very unlikely that LL will not refund something that so egregiously does not live up to the brand's reputation. I do understand though, that this might shake your confidence in buying something from Lewis.

Looks like it has happened before...... interesting. I wonder how many jacket got sent out with this hide?

 

[regius]

Remind me, you just sent an email, & they replied? No repeated emailing & calling? That’s very good man. I always have a pleasant conversation every time I call the shop.


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[Bat02]

I sent an email to them and they replied within 48 hours

 

[regius]

my horsehide Star Lightning has held up well so far. Some intensive wear on this Thanksgiving trip to the north. Fingers crossed


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