El Marro
My Mail is Forwarded Here
- Messages
- 3,598
- Location
- California
No, that’s not it. At least in my case I spoke to John who is the general manager and he had made the pattern for my second order.So nuts to me. Like is it just training new workers and accepting they make mistakes? Especially at the prices, with the wait, it’s a hard pill to swallow.
I think one explanation is that since they are used to making purpose built garments for motorcycle use they err on the side of making things tight rather than loose. After my first experience with them I was very clear that I wanted the jacket for casual use and to be able to wear layers underneath, it still came out too tight.
I will say that their 100% satisfaction guarantee is for real and they remade both jackets for me.