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New in Town
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Emails? Nah.... I tried but gave up and just called the CAL number that comes up when you search for the company.Could those that have had comms with Cal directly please advise.
Are they generally good at replying to emails?
I have emailed a couple of times to ask about a custom Collar.
It may be they are more a call type of business?
Gwen answered my calls most of the time during business hours.
Look, to be honest I get the impression she is a very busy mom that is balancing home life and a small business.
On the first call she said that they were starting to run out of repair work and would happily tackle my jacket if I mailed it in. I sent it over but included a clear written list of every issue I'd like fixed and a request for a quote.
A week later I called to make sure the jacket was with them and she said they had started it already! I asked for a quote and she said she would call back.
In the weeks they worked on it I'd call every few days and I never did get a price and not one call back when she promised. Now if that's going to stress you then I guess don't send your jacket in, but as I said, I get the sense she is juggling a lot in her life (I know what that can be like) and just let her work.
Last week I got a message saying my jacket was done and could I call her. She broke down the costs and I was happy.
The jacket is now rock solid and the custom collar (with my choice of fur) is top notch.