newtojackets
Practically Family
- Messages
- 899
Can't talk about buying, but I had a zipper break on my aero, and they were super friendly and sorted it out no problem
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Aero Customer Service
- Thread starter WatchesandBoots1125
- Start date
Raisin Brando
New in Town
- Messages
- 12
Was it one of those Talons? I have one on the last Aero I ordered and I hate it. I'm just waiting for it to break
newtojackets
Practically Family
- Messages
- 899
It was indeed
f2002q
One of the Regulars
- Messages
- 155
Aero's customer service is excellent. When ordering, you have to trust them when it comes to sizing. They know their products and will advise you properly. If you choose to ignore their advice, you're doing it at your peril because if something isn't quite right, it will be your fault.
I've bought two expensive jackets from Aero. They were very through in getting my size right. This included many, many emails back and forth, taking pictures, measurements, etc. during the initial sizing. I went with their suggestion on the size and on one jacket was just a bit wrong. Aero remade the jacket for me with updated measurements without fuss or muss. Rest assured that they stand behind their products and they will make it right for you.
I've bought two expensive jackets from Aero. They were very through in getting my size right. This included many, many emails back and forth, taking pictures, measurements, etc. during the initial sizing. I went with their suggestion on the size and on one jacket was just a bit wrong. Aero remade the jacket for me with updated measurements without fuss or muss. Rest assured that they stand behind their products and they will make it right for you.
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