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New forum member brand (Rugged West)

Khilij

A-List Customer
Messages
365
What's everyone's experience contacting the company/support/Leilah? I shot them an email a while ago and never got an answer, only remembered now as it's not like I was fully sold. Perhaps would be easier on Instagram but I've no account.
I usually use the customer chat on her website. Typically she responds within a day or two and then you can get done what you need to.
 

herculance

New in Town
Messages
23
Location
Chicago, IL
Okay, hear me out, here's my main concern : The new leather looks GORGEOUS, but it's cordovan... Can I pull off / feel comfortable with cordovan? I'm purposefully trying to keep my leather wardrobe (boots, belts and jackets) simple by sticking to black and brown, trying to keep it minimal and trim (very hard to do with boots for me). Cordovan kind of throws things off a bit. I was thinking if I ever get something in cordovan it would be a Aero Maxwell style button up. A D-Pocket jacket is super BLACK or at least BROWN jacket category in my head. So that's my conundrum. Also getting a hold of Leilah to discuss my order can be a bit difficult sometimes, but I understand how busy she is!
This is my concern as well and why I'm torn between the two-tone and cordovan. I like the former as a color better but the superior hide is the latter. Decisions decisions!
 

TartuWolf

One Too Many
Messages
1,481
Location
Tartu, Estonia
I've had multiple calls with her via WhatsApp, that's how I communicate with her.
This is my concern as well and why I'm torn between the two-tone and cordovan. I like the former as a color better but the superior hide is the latter. Decisions decisions!
Well the two-tone is okay, but not top quality hide (at least I've heard). Nice and thick at 1.8-2mm though!
The cordovan one seems to be much higher quality, but it's thinner at 1.4mm.
To me the black 2mm bison also seems like a fantastic choice to be honest.
I will most likely go for the cordovan.
 

herculance

New in Town
Messages
23
Location
Chicago, IL
I've had multiple calls with her via WhatsApp, that's how I communicate with her.

Well the two-tone is okay, but not top quality hide (at least I've heard). Nice and thick at 1.8-2mm though!
The cordovan one seems to be much higher quality, but it's thinner at 1.4mm.
To me the black 2mm bison also seems like a fantastic choice to be honest.
I will most likely go for the cordovan.
Thanks for this info! I still have a lot of time to think since I'll be ordering in the summer. Can't wait for you guys to share your fit pics soon!
 

MrProper

I'll Lock Up
Messages
4,607
Location
Europe
This is getting uncomfortably tempting right now.
To make it even more tempting... ;-)
IMG_2309.jpeg IMG_2320.jpeg
 

NielsLyhne

New in Town
Messages
47
She’s just told me that a workaround could be found but she didn’t say what it would be exactly.

Adding VAT on top of the made to measure price would push it into “deep thinking needed“ territory.
 

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