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- New York City
They really do. And they do a really good job of it.
You are so right.
I loathe Time Warner, which just became Spectrum to much self congratulations, but the change only reminds me of The Who song "Won't Get Fooled Again -" they are all the same and they all are horrible.
My most recent reason for hating them (reason #2483) is that my cable box needed to be reset every third day and instead of coming out to replace it, they wanted me to take it to a "center" and swap it myself. WTF! They had the nerve to want me to unhook the thing, travel with it somewhere, wait on line, travel back home, hook it up (like that ever works easily the first time) versus them sending a guy out with a replacement.
I reminded them that it was their cable box not mine and that I only rented it for $8 a month, so they could get out here to replace their broken rental box if they still wanted me to pay a rental fee for it. They did, but it was very clear that they basically wanted to turn me into their service guy (and save them $s) - it is so obnoxious.
The gall these companies have - they are always trying to get you to do their work.