Hercule
Practically Family
- Messages
- 953
- Location
- Western Reserve (Cleveland)
When they ask you to push a number, say, "representative," that will often get you a real live person!
"We understand you want to speak to a representative, but first we need to get more information from you..."
I would have no qualms about giving the information first if, almost always, I didn't have to repeat it all when an actual person got on the line.
Reminds me of the financial aid office in college. Whenever I had a problem pertaining to them, it seemed like I had to go through my whole story umpteen times with everybody from the receptionist to the janitor before finally being passed on to the one person who actually had the power to do something for me.