Bruce Wayne
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I hear Craftsman tools don't even have a lifetime warranty anymore.
http://en.wikipedia.org/wiki/Craftsman_(tools)#Warranty
I hear Craftsman tools don't even have a lifetime warranty anymore.
I worked at K-Mart as a department manager for 3 years, my brother worked there, and my sister works there. I always received a TON of complaints from people that the customer service was lousy. Most people that came in there regular would ask for me personally. I didn't know everything about everything in the store but I was always polite and courteous and gave people all the time in the world that they needed. If I didn't know something, I would go back to the office and do some quick online research.
I recently got asked to come back. I was electronics department lead when I left and they said the sales have never recovered. In retail, you get what you pay for. You won't find a lot of people willing to make a career out of an 8 dollar an hour job.
I refuse to walk in the door of Wal-Mart. I did just once and never saw so much sub-standard crap in my life. However, I must admit that I only go into Sears when I need new underwear. I buy tools from tool specialists, clothing either off the internet or from more upscale sources and since Sears discontinued their Farm and Garden catalog decades ago, and stopped selling firearms and sporting goods there hasn't been any reason for me to buy from them. They should have gone internet about twenty years ago as an adjunct to their catalog. Bad business decisions=no business.
Craftsman tools are also available at Ace hardware since Sears, Kmart & Ace are all owned by the same company.
Tom that's pretty much the secret to success in any job. Take ownership of the customer's wants and needs, provide courteous service, demonstrate that you deal honestly and you'll be the one everyone wants to do business with.
I worked at K-Mart as a department manager for 3 years, my brother worked there, and my sister works there. I always received a TON of complaints from people that the customer service was lousy. Most people that came in there regular would ask for me personally. I didn't know everything about everything in the store but I was always polite and courteous and gave people all the time in the world that they needed. If I didn't know something, I would go back to the office and do some quick online research.
I recently got asked to come back. I was electronics department lead when I left and they said the sales have never recovered. In retail, you get what you pay for. You won't find a lot of people willing to make a career out of an 8 dollar an hour job.
I think the real problem is that the society that supported Sears for so long no longer exists -- people don't *care* about quality and service any more, all they want is cheap disposable flash.
Sears only exists in name but the Sears of 25 plus years ago is long gone, as others have commented. The one near me is terrible. In the summer they barely have an air conditioning (and the temp is controlled out of state) so that I had to leave it was so hot and muggy in there. It's dirty. Customer service? Please. I tried to order an oven from them and it was a disaster. I tried to cancel my order and it took dozens of phone calls and months later I got a letter stating they were waiting for me to pick up my oven. Did they ever use their own employees to do installs? They use contractors now, and the one they were sending to me had no liability insurance even though they were "supposed" to have it.
This was the act that signaled the beginning of the end.the Sears of 25 plus years ago is long gone, as others have commented.
November 1, 1982