Schott NYC customer service

[Viking752]

Recently acquired my grail, end game jacket (whatever some might say) in the form of the Schott 118. Only issue was the sleeves were 2 inches too long and not to my liking. I reached out to Jerri at Schott HQ and inquired about alterations , pricing and turnaround time. I must say she answered every email quickly and with concise answers and directions and was told 3-4 weeks turnaround time. I shipped as instructed and within 8 days of it hitting the homeland I got a call and email telling me my jacket was shipping back to me. My jacket is a 2018 model year so it made its way back to its origin to be altered and I had a comfortable feeling going this route. After all, someone was going to perform surgery on my newly acquired crown jewel and I will say I was apprehensive about that. Anyway, the package was done up proper with plastic cover, Schott hanger, two thank you notes and some cool stickers.

The workmanship is as I had hoped, like it was not altered at all. Zippers work, seems are good and the fit is exactly how I think it should be.


Overall, a great experience and I whole heartedly recommend Schott NYC for whatever your needs may be.

 

[photo2u]

Looks good. How much did the whole thing set you back?

 

[Viking752]

Looks good. How much did the whole thing set you back?

$85 US plus $15 to ship.

 

[photo2u]

That is a jamming price! The 85 included shipping to you?

 

[Viking752]

That is a jamming price! The 85 included shipping to you?

I paid $20 to ship to Schott, they charged $15 to ship it back to me. $100 all in to them.

 

[Will Zach]

Wow, that is more than reasonable.

 

[photo2u]

For the quality of the work, you can not go wrong. I wonder, if they only work on their jackets?

 

[TREEMAN]

Great deal …

 

[Fifty150]

I wonder, if they only work on their jackets?

A lot of manufacturers will only work on their own jackets.

I guess I just don't realize how privileged I am. In San Francisco, we have several local shops that make leather jackets. One shop is very popular with people posting on this forum. And, there is a Schott retail store. It's right across the street from the jail where Federal "detainees" are "held". I can walk in, try the jackets on, get fitted, and have a tailor mark off the jacket for alterations to fit my body. Only I have zero nostalgia for the Brando look, and their patterns are not cut for my body shape. Their fit models are tall, thin, and have long arms. I'm a short, fat guy, with short arms.

 

[Jasonindenver]

That is great and exactly how much a local leather shop charged me to shorten the sleeves of my Schott 563!

 

[PeterRocco]

Recently acquired my grail, end game jacket (whatever some might say) in the form of the Schott 118. Only issue was the sleeves were 2 inches too long and not to my liking. I reached out to Jerri at Schott HQ and inquired about alterations , pricing and turnaround time. I must say she answered every email quickly and with concise answers and directions and was told 3-4 weeks turnaround time. I shipped as instructed and within 8 days of it hitting the homeland I got a call and email telling me my jacket was shipping back to me. My jacket is a 2018 model year so it made its way back to its origin to be altered and I had a comfortable feeling going this route. After all, someone was going to perform surgery on my newly acquired crown jewel and I will say I was apprehensive about that. Anyway, the package was done up proper with plastic cover, Schott hanger, two thank you notes and some cool stickers.



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The workmanship is as I had hoped, like it was not altered at all. Zippers work, seems are good and the fit is exactly how I think it should be.
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Overall, a great experience and I whole heartedly recommend Schott NYC for whatever your needs may be.

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Came out great. I have used Schott Repair Dept. In the past and very happy with their work. Jerri is the Best!

 

[dudewuttheheck]

That is impressive work. They did well.

 

[Aloysius]

They do great repair/alteration work at, if anything, below-market prices.

A relative (big guy but average height) even went into a Schott store for a sleeve shortening and they sent it to the factory for free! (I wouldn't say to count on that–especially since their alteration rates are reasonable to begin with–but it says something for how they want to make sure their customers are taken care of in this regard.)

 

[PeterRocco]

They do great repair/alteration work at, if anything, below-market prices.

A relative (big guy but average height) even went into a Schott store for a sleeve shortening and they sent it to the factory for free! (I wouldn't say to count on that–especially since their alteration rates are reasonable to begin with–but it says something for how they want to make sure their customers are taken care of in this regard.)

Going to send in my 626 for sleeve shorting,
Way too long.

 

[Aloysius]

Going to send in my 626 for sleeve shorting,
Way too long.

Since you're in Staten it's not much of a trip to drop it off at the factory I imagine. Have you ever come to the annual sale?

 

[PeterRocco]

Hi
That’s a Good idea.
I have not gone yet. Every year I say I’m doing this time and always something comes up.
Would love to go and meet all the Schott Lovers and maybe some workers. I have watched YouTube Videos. Looks Great!
Have you gone? Need Cash No Credit Cards excepted.

 

[Aloysius]

Hi
That’s a Good idea.
I have not gone yet. Every year I say I’m doing this time and always something comes up.
Would love to go and meet all the Schott Lovers and maybe some workers. I have watched YouTube Videos. Looks Great!
Have you gone? Need Cash No Credit Cards excepted.

I've gone twice. It's a great experience.

 

[PeterRocco]

If you go and I get to go have to meet up.

 

[Madhouse27]

I just got my 618hh back from the Schott repair department. They put a new collar on it for me and did an awesome job (may do a before and after post). It’s absolutely perfect now and Jerri was a huge help. I‘m hoping to one day make the trek down the factory or the store.