problem with the talon zip of my eastman B3 50 cal

[Septimus]

Morning !

i'm very disappointed (well i'm mad actually!) : i've just received my eastman B3 50 cal ,very beautiful jacket and i couldn't be much happier ...but because there is a but...the talon zip broke while i was wearing the jacket for the second time!!! Every body out there with the same sad experience?

Best regards!

 

[bentusian]

Bonjour,
What is the exact nature of the problem? If the zipper rails don't interlock into each other, then it's a problem with loose zipper slider - which happens from time to time. And it's quite easy to fix it as long as you have a new zipper slider and a zipper stop.

 

[Septimus]

well the bottom part of the left rail(the one without the slider is simply gone :-( )

 

[bentusian]

that's serious. maybe you should contact ELC to get the rail or the jacket itself replaced..

 

[majormajor]

Yup, faulty zip - needs replacing. A call to the good folks at Eastman is needed

 

[Baron Kurtz]

yes, that one's unfixable. They should add a new male side of the zipper for you.

 

[Septimus]

well the issue being that no one seem to answer to the email ? and living in France as an Italian my english seems to be very poor when it comes to speak§

 

[rocketeer]

Before everyone gets you all huffy and puffy, I would contact them first. They may well say "of course we will sort it, we will send you a return label". For a £500 jacket, it is if they say "not our problem" you then turn into a fire breathing monster!

 

[Justhandguns]

Oh, you have just received the jacket! Then I guess leave them an email, especially if you were buying the jackt direct from them.
I guess sending the jacket back to the UK from Paris is not going to be expensive even if you need to pay a bit of the extra.
But I guess Eastman will be willing to fix the zipper for you (they are making some very good money at the moment...).

 

[majormajor]

well the issue being that no one seem to answer to the email ? and living in France as an Italian my english seems to be very poor when it comes to speak§

If you use the "e-mail" link on the Eastman site, it invariably does not work.

If you send a email from your regular email client, it should get a response - use jackets@eastmanleather.com.

Alternatively, do ring them - they are cool guys - I'm sure they'll sort the problem out for you

 

[Septimus]

ok thank you all guys and i don't want to be misunderstood , i'm not a rookie when it comes to estman jacket (2 A2s , 1 G1,1 ANJ-4 , an Irvin and last but not least the B3) so I do know how polite and efficient they are .

 

[havocpaul]

Interesting it came with a Talon zip as they advertise it as having a Crown on their site. If you decide to call them Thursdays are best as Gary is often available then, they will go out of their way to ensure the problem gets sorted but I can understand your annoyance...good luck and hopefully once fixed you will get plenty of wear out of the B-3.

 

[Peacoat]

I could never get them to respond to my emails either. Actually they would respond, but only when they wanted money. I won't do business with them again. Good luck on your zip. If you can ever get their attention, I'm sure they will make it right. Will be a simple matter to send you a new bottom stop.

 

[Septimus]

well i finally manage to contact Gary,no surprise! he was really sorry my zip has broken ,the jacket is already on his way back home to Devon and will be repaired the same day of his arrival! Great job and services!

 

[RainLikeGravel]

Hi Septimus - great you have reached Gary finally - in addition I want to recommend Mr. Rob Brace at Eastman rob@eastmanleather.com, who has corresponded to my recent replies very quickly and kindly on several occassions.
In fact I've experienced a similar issue with my Eastman B-3 Time Worn (which I own no longer). I ordered a size 40 to have a rather trim fit, and maybe this had caused the problem: on the left hand bottom side of the zipper the fabric was lacerated after a few times of wear. I've pulled the side adjustment straps tight, and this may put the rather small dimensioned zipper under too much "pull". I was able to repair it by myself (sewing), but the jacket was a bit too snug fitting, and I sold it finally. I have an 2006 Eastman B-3 model left which fits more roomy and comfortably (a size 42) and the zipper (also small) has no issues at all. Good luck to your repair journey and remember not to draw the waist in too much ;-). Regards, Thomas.