How to contact aero successfully?

[Daniel Veit]

As the title says.
I tried to reach out to aero to settle an issue with my new Rockafella.
I used the mail adress of Cloe, who handled my order as well as the address given on their website.
It's a week now and I have not been contacted as of now.
May be that's normal but I would still like to hear of your experiences.

 

[l'oreille]

I always go through enquiries@aeroleatherclothing.com

They are super responsive - I got a mail from them the other day that apologised “for a late reply”, and I think it was barely two workdays after I contacted them. Super quick and helpful, super nice people.

 

[Tom71]

E-Mail usually works fine. I can only suspect that they have a lot going on with finalising Christmas orders etc.

Most responsive are Holly and Denny, but I would just give it another try with the generic mail. Maybe Chloe is just away on sick leave or holiday.

If all else fails, the telephone will usually be answered too.

 

[Bennarion]

Don't forget to look in the spam folder

 

[Daniel Veit]

I went with enquires@aeroleatherclothing.com to no avail.
But you are probably right with the reference to the busy Christmas season.
I will try to be patient.

 

[Faux59]

I used the mail adress of Cloe, who handled my order as well as the address given on their website.

Maybe you offended her by not spelling her name right? Just kidding.

Chloe has always replied to me quickly. Aero's first few emails and order confirmation did go into my spam folder.

 

[Daniel Veit]

Maybe you offended her by not spelling her name right? Just kidding.

Chloe has always replied to me quickly. Aero's first few emails and order confirmation did go into my spam folder.

Haha, just a typo. I tried to be very polite. My be she is on sick leave.

 

[Leather_nube]

I’ve always had good success via email. At times it has taken longer due to holidays, sickness, or just busy periods. Generally I’ve gotten a response within a day.

You could try calling.

 

[Tom71]

I went with enquires@aeroleatherclothing.com to no avail.
But you are probably right with the reference to the busy Christmas season.
I will try to be patient.

No harm chasing after a week. Some things are simply overlooked.

 

[barnabus]

You could message @Hide'n'seek on here if you're really stuck.