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I use it in the context of both the tactile softness of the touch/feel as well as malleability. I really like the hand of my two contemporary Stetsonians as well as the few vintage Stetsons I own. I had a few lower end Stetsons early on in my collecting days, 2 Chathams amongst them and disliked the stiff, cardboard, complete unmalleability of those hats. To me they just felt cheap and the feel represented the lower price point, the lower quality of that model.The Brass Rooster hats may be demonstrative of vintage felt density, but being as they were finished by Brass Rooster, not so much indicative of how vintage hats were finished, nor representative of how a factory fresh NOS hat would have been.
Some among us have come to use "soft hand" to refer to the tactile qualities of the felt and not its malleability per se.