Gustin is trash: Sent me the wrong size and refused to refund

[thebruin]

I recently got a pair of 1968 jeans of size 33 from Gustin. On their website, it says the waist size would be 33.5 inch. However, they sent me a pair of jeans that measured 32.2 inch on the waist and I could not put them on. When I brought it up with Gustin, they helped me return it, but then told me the jeans actually measures correctly and would only give me partial store credit.

I get how jeans QC is not the easiest thing, and I would have been happy if they just refund me. Telling me my eyes are wrong, however, is something I do not appreciate. I cannot recommend anyone to buy from them.

 

[Guppy]

That's too bad. I like some of their designs and fabrics, but their sizing is always a bit iffy for me.

 

[El Marro]

I’m sorry to hear that, bad service to be sure.
I’ve ordered a number of things from them over the years and like @Guppy I‘ve found their sizing inconsistent. They do make some really nice things for the price if you know what to look for. Their leather bags and duffels are first class and great value for the price.

 

[Peter Mackin]

My gustin stuff has always been ok,,it could have been worse,you could have shelled out for lawless..remember them?

 

[Grayland]

New jeans usually fit pretty tight in the waist when new. If they fit perfectly when new, they'd be falling off you once they break in a bit. I personally don't find the sizing off enough to expect a full refund. They aren't made of leather, they're cotton and will stretch a bit.

I've no doubt they don't fit you though. I'm a pretty standard 32 in jeans and I've bought 32, 33, and 34 in Gustin jeans. I could button the waist (though it took some work), but the cut was just too slim for me and I'm not a big guy and always bought the straight fit.

 

[thebruin]

New jeans usually fit pretty tight in the waist when new. If they fit perfectly in the waist when new, they'd be falling off you once they break in a bit. I personally don't find the sizing off enough to worry about. They aren't made of leather, they're cotton and will stretch a bit.

I've no doubt they don't fit you though. I'm a pretty standard 32 in jeans and I've bought 32, 33, and 34 in Gustin jeans. I could button the waist (though it took some work), but the cut was just too slim for me and I'm not a big guy and always bought the straight fit.

I agree that sizing off is normal (although more than a inch is pretty bad among good denim brands in my experience). What pisses me off is they are trying to tell me the sizing is all good and would not refund me

 

[Cheech]

My gustin stuff has always been ok,,it could have been worse,you could have shelled out for lawless..remember them?

Now there’s a blast from the past.

I like Gustin but only for their jeans. Even then, I’ve had a couple that were wildly too small over the years. They should at least offer to take them back for credit. That’s what they’ve always done for me. Good luck!

 

[Fonzie]

I have a few of their offerings and agree that the sizing is all over the place.
The quality/price ratio is good though, not crazy good but definitely fair.

 

[Bfd70]

Same
Bought jeans
Waist was way off
Too much to get a 2nd shot

 

[navetsea]

Too bad , however if everything elses fit like thigh , hip, and length, waist of a jeans is the easiest part to stretch out with just squatting or sitting without belt after few wears.

 

[Xysterz]

Was that within their "tolerances"? I can't remember if they say +/- 0.5" or something of the sort. I had a similar experience with Bravestar, and they had worse customer service. While the denim was decent quality, I won't be buying from them again.

I will say, I have had a couple of pairs of Gustin jeans over the years, and they've measured out pretty accurately for me. They do stretch a bit (like 0.5-1"), but their measurements should be for the jeans brand new.

Gustin's kind of meh for me. As Fonzie said, price/quality is just fair.