Text message video of the process is just above and beyond customer service. Just icing on the cake on top of her excellent work.AGREED! Part of the satisfaction comes from the sustainability too. This jacket easily could’ve been discarded as shot to shit but thankfully the eBay seller knew better and so did I (I think) when I threw the sole bid. Dena is incredibly meticulous. Getting a text message video of what was being done was just so cool. Good to feel like your part of the project. That’s always been what makes me happy with jackets.