brucewilcox
New in Town
- Messages
- 11
- Location
- Portland, OR
I spoke with a UPS representative this morning who had called me to ask if I was "experiencing problems" with this shipment, to which I replied "Well, I haven't received it." I let him know that I've been in town and have returned home every weekday in May, and that the business in the front of my building that received deliveries for me confirmed that nothing's come in for me this month. The UPS rep apologized and let me know they'd pass this along to the vendor.
I'd not received the tracking number for this order until UPS left it for me in a voicemail message yesterday, but now I'm able to look up this shipment. My delivery too only shows billing info received and the tracer started.
I'm not sure what to think. Even with Ground shipping, doesn't UPS usually track info such as the item being picked up from the vendor and leaving one facility and arriving at another? I think it's odd that we have two (or three?) cases where UPS has no record of physically receiving the packages from Custom Hide, especially when, I believe, UPS was notified of the shipments from Custom Hide on different dates (mine was May 11).
I'm really hoping to not have to resort to asking for my money back. To my knowledge there's nothing else on the market in the is price range that has exactly the features I'm looking for, so I can't easily turn to another vendor. I'm confident I could receive my money back, but I'd really prefer to have the briefcase. All this is giving me an uneasy feeling, however, about Custom Hide's ability to deliver their products and keep their customers well informed of the process.
I'd not received the tracking number for this order until UPS left it for me in a voicemail message yesterday, but now I'm able to look up this shipment. My delivery too only shows billing info received and the tracer started.
I'm not sure what to think. Even with Ground shipping, doesn't UPS usually track info such as the item being picked up from the vendor and leaving one facility and arriving at another? I think it's odd that we have two (or three?) cases where UPS has no record of physically receiving the packages from Custom Hide, especially when, I believe, UPS was notified of the shipments from Custom Hide on different dates (mine was May 11).
I'm really hoping to not have to resort to asking for my money back. To my knowledge there's nothing else on the market in the is price range that has exactly the features I'm looking for, so I can't easily turn to another vendor. I'm confident I could receive my money back, but I'd really prefer to have the briefcase. All this is giving me an uneasy feeling, however, about Custom Hide's ability to deliver their products and keep their customers well informed of the process.