jay_cali
One of the Regulars
- Messages
- 121
- Location
- california
I once ordered a custom G-1 from Shaul so that I could specify the shoulder, chest, back, and arm length measurements. The turnaround time was amazingly fast, I paid for the jacket online Sunday evening and received it that Wednesday. Unfortunately, none of the measurements I specified were correct Chest and shoulders were both at least an inch bigger and the body length was 2 inches longer than I had asked for. I sent off an angry email to which he replied that I should send the jacket back and he would fix it. He was not at all apologetic and I got the distinct feeling that he didn’t really give a damn.
From the photos you have posted the jacket looks quite nice, but I am sorry to hear that you are experiencing similar (or worse) treatment from U.S. Authentic.
Apart from shoulders, I can still accept other minor things. My calls are going directly to voicemail, so I think he has blocked me. I clearly said I need exact sizing, he added his tolerance limit to all. He is still not accepting his mistake and was mad since I wanted him to redo shoulders. not keeping this for sure.