Does anyone have contact information for someone at Aero who might be able to rectify a customer service issue? I have never had any response from the “Contact Us” route on the website, and my direct emails to Christine have gone unacknowledged.
My issue arises from a M422a I ordered from the sale page during the Christmas break. The item, S#2445, was listed as a size 40. I wear a 38L suit, and have both a Cafe Racer and a Maxwell in 38 which fit nicely - even a tad roomy. I am 6’ and weigh 140# dripping wet after a meal, so I both need and expect a “slim fit.” When my jacket arrived however, this ”40” looked to be a 36 at best. At least one other customer must have agreed with my assessment, as there was a return slip with notes to that effect still in the pocket. I accepted Aero’s response at the time that this was a “historically accurate” fit, however, and lamely shipped off the jacket back to Scotland.
Now, however, Aero has re-listed this jacket as a 38, with the warning it should be worn by a smaller person. They still stubbornly retain the 40 tag and insist on their “historically accurate” sizing method, but in my mind this is an admission of their error in sizing. I would like to know why I should be on the hook for over $170 in shipping and import fees for an error on the part of Aero. I would think that a company with such a recent and public difficulty with ethical business practice would be a bit more accommodating in their customer service department, but alas I cannot contact anyone who might affect some positive action in that regard.
Any help from those in the loop would be greatly appreciated.
My issue arises from a M422a I ordered from the sale page during the Christmas break. The item, S#2445, was listed as a size 40. I wear a 38L suit, and have both a Cafe Racer and a Maxwell in 38 which fit nicely - even a tad roomy. I am 6’ and weigh 140# dripping wet after a meal, so I both need and expect a “slim fit.” When my jacket arrived however, this ”40” looked to be a 36 at best. At least one other customer must have agreed with my assessment, as there was a return slip with notes to that effect still in the pocket. I accepted Aero’s response at the time that this was a “historically accurate” fit, however, and lamely shipped off the jacket back to Scotland.
Now, however, Aero has re-listed this jacket as a 38, with the warning it should be worn by a smaller person. They still stubbornly retain the 40 tag and insist on their “historically accurate” sizing method, but in my mind this is an admission of their error in sizing. I would like to know why I should be on the hook for over $170 in shipping and import fees for an error on the part of Aero. I would think that a company with such a recent and public difficulty with ethical business practice would be a bit more accommodating in their customer service department, but alas I cannot contact anyone who might affect some positive action in that regard.
Any help from those in the loop would be greatly appreciated.
