I'm always nervous when getting leather jackets shipped in from abroad because norwegian customs always open them to check them out. If the boxes are small then there can be some damage done.
On an otherwise perfect jacket like that I wouldn't be able to live with it if it wasn't of my own making.
Best of luck getting it sorted.
Did you check if there was a cut in the plasticbag surrounding the jacket in the box? I guess accidents can happen and the damage can be done without the person noticing it.
Customs don’t care they are rough as hell from my experience if it’s been opened and inspected here in Australia at least they leave a letter and re-tape the box so you know it’s been opened and inspected.
Once I received something from overseas damaged it was obviously customs fault as the box included a letter saying it had been inspected, it hadn’t been re-boxed properly it was bouncing around loose hence it was broken when it arrived.
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