How long does it usually take to get a reply from Goodwear Leather ?

[El Marro]

If the OP still wants his jacket he will get it if once he manages to break through to John via email and/or phone. Obviously this is not how it should be, and it is ludicrous. But going on and on disparaging GW and the OP is something else entirely, its rude.

 

[Zoro]

Not personal just ludicrous that anyone would be so dense as to think after 9 years it's viable, end of, but yep so what, rant over, 10 plus one!

I'm a believer into special circumstances having special measures. I see where you come from if you pay someone and after 9 years you're still waiting, you may as well say goodbye to your money, but at the same time, most makers I hear of around here are on extended lead times and it seems to be a common trend that their craftmanship is inversely proportional to their business acumen. So I wouldn't kill the man without giving him the chance to refund his customer.

Also, after 9 years I think both OP and Goodwear are at fault, unless someone contacted at any point and got no answer. There can still be a happy ending, specially if OP gets a brand new jacket in 2025 at 2015 price.