Back in the Saddle...

[Indy Magnoli]

Instead of responding to the various threads that have been posted during my one month hiatus, I thought I'd start a new thread to address certain issues.

As some have rightly pointed out in other threads, mail order clothes are necessarily a risky business. What many of my customers know is that I do whatever I can to make something right. Customer satisfaction is my primary concern. I have never left a customer holding a bad garment, or prop for that matter, without doing something to remedy the situation.

Since I have been gone, these remedies have had to wait a few extra weeks, which naturally annoy the customer. I am almost caught up answering all e-mails and PMs, so all questions and concerns will be taken care of shortly.

I want to thank those Loungers who have been supportive in these threads and understanding of the perils of self-employment.

Kind regards,
Indy Magnoli

 

[luvthatlulu]

Indy...

you have always been very courteous and quick to respond to my questions. I appreciate that. Every one of us will make a mistake at one time or another, but how we respond to remedy it determines our character. I have all the faith in the world that you will act to correct any problem in fine form. And, if this is the first and only mistake you've made this year...well, its been a good year, right?


- Not the Lulu

 

[Benny Holiday]

While I haven't purchased any suits from Indy, I have six Magnoli shirts and one pair of Leland shoes. It can be a tricky business getting the fit right when dealing with mail order garments. My first shirt was very close, but slightly big in a couple of places - I'd been out in my measurements even though I'd tried to be careful. After altering the measurements at two points, however, the fit has been brilliant.

I can also attest to Indy's helpful service and the quality of his shirts and shoes.